The Client
Challenge
Our client needed a clear, structured understanding of the health and risk profile of their water infrastructure. With assets spread across remote and regional locations, the council faced challenges around visibility, compliance, and long-term planning, particularly in the areas of electrical, instrumentation, and automation.
Their teams were frequently required to travel out to sites just to check alarms, reset faults, or manually read utility data resulting in inefficiencies, increased costs, and limited transparency.
Solution
IoTics delivered comprehensive site-wide audits across the council’s water treatment, recovery, and distribution assets. These audits were focused on:
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Assessing business continuity risks
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Identifying equipment nearing end-of-life
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Highlighting non-compliances in electrical and automation systems
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Mapping opportunities for improved remote visibility and automation
We helped develop clear digital migration strategies that supported future investment decisions aligned with the council’s operational goals and sustainability values.
Approach
Our team worked closely with council representatives and site staff to gather accurate data and insights. Key elements of our approach included:
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Collaborative field audits by our engineering team
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Prioritised asset risk reporting and life-cycle analysis
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Recommendations for SCADA upgrades and remote telemetry
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Candid, client-facing discussions to align strategies with real-world needs
A major focus was enabling remote access and monitoring, reducing the need for frequent site visits and giving operational staff the ability to view system statuses and alarms from a central location.
Outcome
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Clear visibility into asset condition and performance
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Reduced operational overhead through remote monitoring recommendations
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Actionable CAPEX planning aligned with risk and community impact
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Empowered council teams with data to support sustainable infrastructure management
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Opened up broader conversations around long-term digital transformation
