The Client
Freshwater Systems are a South Australian-owned leader in commercial and industrial water treatment, delivering tailored solutions across sectors like healthcare, mining, food processing, and agriculture. With over 30 years of experience, they specialise in advanced technologies such as reverse osmosis, ultrafiltration, and wastewater treatment.
Challenge
IoTics began working with Freshwater Systems in 2016, leveraging our heavy industry experience in water treatment and automation to gain an understanding of the then methodology around how Freshwater plants were controlled and automated.
The company needed to transition into more complex commercial and medical sectors with reliable, data-driven water treatment solutions. Their challenge was twofold: they needed scalable, intelligent control systems for their skids and a way to remotely monitor and support these systems in critical environments across Australia. On understanding the demand for industry 4.0 aligned solutions, Freshwater engaged IoTics to complement their in-house expertise with advanced control and secure remote monitoring capabilities.
Solution
IoTics partnered with Freshwater Systems as their control systems vendor, delivering scalable, high-performance control solutions across their entire range of water treatment packages.
This included PLC and HMI programming, design and construction of standardised panel builds, national SCADA integration, and remote access capability via 4G modems and a highly scalable & secure eco-system.
By taking time to understand Freshwater’s goals and their end-user needs, IoTics helped re-architect the system for easier configuration, improved remote diagnostics, and broader application flexibility.
The result is a modular, future-ready platform that reduces engineering duplication and keeps Freshwater ahead of industry demands.
Approach
The continued partnership has spanned over nine years, built on open collaboration and continuous improvement.
IoTics implemented a streamlined panel ordering protocol and holds weekly meetings with Freshwater Systems to track project timelines, design updates, and evolving customer needs.
The team also looks for smart, cost-effective ways to improve the system, delivering added value wherever it makes a real difference.
Outcome
We continue to build water treatment control systems for Freshwater Systems and have developed + commissioned over 200 water treatment plants, nationally, across the medical, food & beverage, mining, agriculture and commercial building industries.
Freshwater Systems, and their customers are now able to remotely monitor critical alarms and plant status of several IoTics-built water treatment plants on a National scale via an exclusive Freshwater Systems SCADA-based eco-system, proudly developed and hosted by IoTics.
- Increased visibility: Real-time remote access and detailed SCADA dashboards for monitoring, fault diagnosis, and performance optimisation.
- Improved compliance: Traceable, timestamped data to meet strict sterilisation and heat-disinfection standards.
- Greater design intelligence: Historical data informs smarter sizing and design of future WTP systems.
- Reduced downtime: Remote support capability significantly reduces on-site service needs.
- Efficient maintenance: Predictive and preventative maintenance driven by accessible performance analytics.
This ongoing collaboration highlights IoTics’ value as a long-term automation partner, enabling Freshwater Systems to scale intelligently, remain compliant, and serve critical industries with confidence.
